SALEM ALSHEHHI

Manager Technical Solutions Consultant | Pre-Sales

Profile summary

Career highlights

Key skills

Professional experience

Directs a diverse team of IT professionals delivering enterprise-grade solutions services, managing key operations across major client accounts, and overseeing complex vendor ecosystems.

• •Closed an AED 20M deal for a leading UAE bank involving multi-country SD-WAN transformation, enterprise connectivity, and multi-vendor coordination.
• •Lifted customer satisfaction from 75% to 95% within 12 months through improved solution design processes.
• •Cut response times from 14 days to 5 days by implementing geo-marketing tools and streamlined feasibility workflows.
• •Achieved a 50-60% win rate on enterprise proposals while managing 1-3 major RFPs per team member quarterly.
• •Received Employee of the Month twice for pre-sales leadership and enterprise deal execution.

Shaped regional forecasting models and stakeholder engagement frameworks for enterprise accounts, guiding pipeline governance and sales operations to close complex deals.

• •Exceeded annual targets of AED 3.5M by 150-200% on multiple occasions through value-based selling and disciplined pipeline management.
• •Secured AED 600K in monthly recurring revenue from a single educational institution during the pandemic while delivering two enterprise products.
• •Structured a government partnership with a UAE public sector organisation, delivering an employee benefits programme with institutional cost savings and strengthened executive relationships.

Directed operations for a technology provider owned by the Investment Corporation of Dubai, managing a 50 person team with 3 direct reports. Oversaw daily processing of 300 applications for government entities including GDFRA, Emirates Identity Authority, and Dubai Land Department.

• •Reduced error rates from 8% to 2% by establishing workflow controls, standardising processes, and introducing quality monitoring.
• •Improved turnaround time by 30 to 40% through standard operating procedures, quality checkpoints, and cross functional coordination.
• •Lifted customer satisfaction from 85% to 90% via faster processing times, error reduction, and enhanced service governance.

Reported to station management while steering ground operations and airport turnarounds. Aligned service delivery with regulatory requirements and corporate standards through cross-functional team direction across multiple international assignments.

• •Coordinated 10 to 15 daily flight turnarounds with a 10-person team, managing service providers to meet compliance standards.
• •Executed international deployments to Australia for training delivery and Ireland for operational troubleshooting.

• •Completed over 100 hours of final checks, repairs, and maintenance activities on Harrier and Jaguar fighter aircraft.
• •Received UAE Air Force recognition as best academic achiever during military engineering programme.

Education

Quality and Strategic Management

Aeronautical Engineering

Aerospace Weapons and Electrical Systems

Airframe and Powerplant

Diploma in Aerospace Weapons and Electrical Systems 2007 Aviation Australia Brisbane, Australia B1 Diploma in Airframe and Powerplant 2009

Certifications

Languages